Active Incident

Updated a few seconds ago

Pegasus IoT - Organization - SIMsDegraded Performance

Incident Status

Degraded Performance

Components

Connectivity

Locations

AWS Data Center


December 9, 2024 2:23PM EST
[Investigating] -Investigating - Engineering team is still investigating the root cause for the interruption on the user-interface to manage the sim cards in the Pegasus IoT Cloud platform. We reiterate that the Connectivity is fully operational but SMS and voice calls are still not going through. For changes to simcard status, please contact our support team: suppor@digitalcomtech.com We will update once further information become available.

December 9, 2024 10:46AM EST
[Investigating] Engineering team has detected an interruption on the user-interface to manage the sim cards in the Pegasus IoT Cloud platform. Connectivity is fully working but SMS and voice calls are not going through. For changes to simcard status, please contact our support team: suppor@digitalcomtech.com We will update once further information become available.

API

Operational

Listeners

Operational

Live

Operational

Triggers

Operational

Forwarders

Operational

Dashboards

Operational

Reports

Operational

Connectivity

Degraded Performance

Notifications

Operational

0

Upcoming Maintenances

3

Incidents Last 30 Days

0

Maintenances Last 30 Days

External Services

AWS CloudFront

AWS EC2

Amazon Web Services

DigitalOcean

GitHub

Google Cloud

Slack

SoftLayer

History (Last 7 days)

Live Communication DelaysDegraded Performance

Incident Status

Degraded Performance


Components

Live


Locations

AWS Data Center



December 5, 2024 5:29PM EST
[Resolved] We have restored processing of live messages and will continue to monitor the servers.

December 5, 2024 4:50PM EST
[Identified] The team has identified and applied updates to restore the processing of live communications. We will continue to monitor the load and ensure all servers are stabilized.

December 5, 2024 4:30PM EST
[Investigating] We have detected delays in the processing of live communications that affects the tracking application real time reports. We will update accordingly, as more information becomes available.

December 5, 2024 4:23PM EST
[Investigating] We have detected delays in the processing of live communications that affects the tracking application real time reports. We will update accordingly, as more information becomes available.
Scheduled Connectivity maintenance on Wednesday November 13, 2024, between 08:00 UTC and 16:00 UTCPlanned Maintenance

Description

During maintenance we expect the following impacts: Wireless SIM updates to activate, suspend, or deactivate SIMs will be delayed. You can still submit update requests but the SIMs will be in a "scheduled" or "updating" state until the maintenance completes.


Components

Connectivity


Locations

AWS Data Center


Schedule

November 11, 2024 12:06PM - November 11, 2024 12:06PM EST


December 5, 2024 4:25PM EST
[Update] Finish

December 5, 2024 4:25PM EST
[Update] Start

November 11, 2024 12:12PM EST
[Update] Upcoming scheduled maintenance notice Scheduled maintenance on Wednesday November 13, 2024, between 08:00 UTC and 16:00 UTC. During maintenance we expect the following impacts: Wireless SIM updates to activate, suspend, or deactivate SIMs will be delayed. You can still submit update requests but the SIMs will be in a "scheduled" or "updating" state until the maintenance completes.