Active Incident

Updated a few seconds ago

Super SIM - Service DegradationDegraded Performance

Incident Status

Degraded Performance

Components

Connectivity

Locations

AWS Data Center


March 27, 2025 2:16PM EDT
[Identified] Description: On 2025-03-27 since 10:25 UTC / 06:25 EDT (UTC-4) customers may experience 10-15% Data Session events to be missing from API and UI. Connectivity and billing are not affected. We are working with our partners to restore the functionality.

March 27, 2025 12:15PM EDT
[Investigating] Description: Since 13:09 UTC we are investigating an issue where devices may experience failures when attempting to connect. We are actively working to identify and resolve the issue. We will provide another update once more information becomes available. For further information please check our status page: status.digitalcomtech.com If you have any questions, please contact: support@digitalcomtech.com

API

Operational

Listeners

Operational

Live

Operational

Triggers

Operational

Forwarders

Operational

Dashboards

Operational

Reports

Operational

Connectivity

Degraded Performance

Notifications

Operational

1

Upcoming Maintenances

2

Incidents Last 30 Days

2

Maintenances Last 30 Days

External Services

AWS CloudFront

AWS EC2

Amazon Web Services

DigitalOcean

GitHub

Google Cloud

Slack

SoftLayer

Scheduled Maintenance

Scheduled Maintenance - March 26, 2025 03:00 UTCPlanned Maintenance

Schedule

March 25, 2025 11:23AM - 11:23AM EDT

Components

Listeners, Live

Locations

AWS Data Center

Description

Scheduled Maintenance Notification Start date: Wednesday March 26, 2025 03:00 UTC End date: Wednesday March 26, 2025 06:00 UTC Duration: 3 Hours Type: Maintenance Impact: Listeners and Live communication intermittence Descripción: Engineering team will perform a data base and "Live" services udpate | At some point during the maintenance window, there will be intermittence in listeners and live communications for 10 minutes | All sites impacted. For further information please check our status page: https://status.digitalcomtech.com/

March 25, 2025 11:36AM EDT
[Update] Scheduled Maintenance Notification Start date: Wednesday March 26, 2025 03:00 UTC End date: Wednesday March 26, 2025 06:00 UTC Duration: 3 Hours Type: Maintenance Impact: Listeners and Live communication intermittence Descripción: Engineering team will perform a data base and "Live" services udpate | At some point during the maintenance window, there will be intermittence in listeners and live communications for 10 minutes | All sites impacted. For further information please check our status page: https://status.digitalcomtech.com/

History (Last 7 days)

Scheduled Maintenance - Wednesday March 26, 2025 03:00 UTCPlanned Maintenance

Description

Scheduled Maintenance Notification Start date: Wednesday March 26, 2025 03:00 UTC End date: Wednesday March 26, 2025 06:00 UTC Duration: 3 Hours Type: Maintenance Impact: Listeners and Live communication intermittence Descripción: Engineering team will perform a data base and "Live" services udpate | At some point during the maintenance window, there will be intermittence in listeners and live communications for 10 minutes | All sites impacted. For further information please check our status page: https://status.digitalcomtech.com/


Components

Live


Locations

AWS Data Center


Schedule

March 20, 2025 1:04PM - March 20, 2025 1:04PM EDT


March 25, 2025 11:17AM EDT
[Update] maintenance

March 25, 2025 11:17AM EDT
[Update] start maintenance

March 25, 2025 11:17AM EDT
[Update] start

March 20, 2025 1:38PM EDT
[Update] Scheduled Maintenance Notification Start date: Friday March 21, 2025 03:00 UTC End date: Friday March 21, 2025 04:00 UTC Duration: 1 Hour Type: Maintenance Impact: Web access and listeners interruptions Descripción: Engineering team will perform an update to "Live" services | At some point during this hour, there will be intermittent live communications for 10 minutes | All sites impacted. For further information please check our status page: https://status.digitalcomtech.com/